Due the the nature of the products we only accept returns if the products arrive defective, are delivered extremely late, or Qstomize made a mistake in the order. Products must be returned within 30 days of delivery unless the products arrive defective and the customer sends proof of defects.
We have a very, very low return rate and advise our customers to order sample products before placing a large order.
We can make exceptions and offer replacement products on a case-by-case basis. If you are not satisfied with your order please contact us immediately and we will do our best to handle any situation.