Common purchase queries answered
Orders and Shipping
Depending on the item you order, quantity, your geographic location, and shipping method you select orders can take anywhere from 3-20 days to arrive.
At checkout you will be presented with an estimated delivery date.
We cannot guarantee a shipping address can be changed. Please contact support as soon as possible to request a shipping address change.
Credit cards are not stored on our servers. We use Stripe for credit processing.
We charge tax in 20 US states. If you have a resale certificate please contact us to receive your order tax free.
Most likely we have a shipping option to your country.
Because we have multiple production partners some orders may arrive in separate packaging. You will receive separate tracking for each order.
If you need to swap an item
Returns and Exchanges
Orders may be returned for a full refund within 30 days of purchase, at the expense of the customer.
Although rare, this happens! Please send us a picture and order number for a quick replacement.
Please send a picture and order number for a quick replacement or refund.
Contact support for return instructions.
We offer support via e-mail or through our chat. Expect an answer within 1 business day but usually within a few hours.
We try our best to start production quickly so orders arrive quickly. We cannot guarantee or promise order changes or cancelations. Please contact support immediately.