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Qstomize Customer Support

Our support team is here to help, 365 days a year

Common purchase queries answered

Orders and Shipping

Depending on the item you order, quantity, your geographic location, and shipping method you select orders can take anywhere from 3-20 days to arrive.

At checkout you will be presented with an estimated delivery date.

We cannot guarantee a shipping address can be changed.  Please contact support as soon as possible to request a shipping address change.

Visit our tracking page for latest updates on your orders. 

Credit cards are not stored on our servers.  We use Stripe for credit processing.

We charge tax in 20 US states.  If you have a resale certificate please contact us to receive your order tax free.

Most likely we have a shipping option to your country.

Because we have multiple production partners some orders may arrive in separate packaging.  You will receive separate tracking for each order.

If you need to swap an item

Returns and Exchanges

Orders may be returned for a full refund within 30 days of purchase, at the expense of the customer.

Although rare, this happens!  Please send us a picture and order number for a quick replacement.  

Please send a picture and order number for a quick replacement or refund.

Contact support for return instructions.

We offer support via e-mail or through our chat.  Expect an answer within 1 business day but usually within a few hours.

We try our best to start production quickly so orders arrive quickly.  We cannot guarantee or promise order changes or cancelations.   Please contact support immediately.

We Ship Worldwide

Over 180 countries served and counting

Easy 30 days returns

Unsatisified? Return to us within 30 days of delivery, and we will even pay for shipping

Fast Turnaround Time

Our production facilities operate 7 days a week to get your items shipped fast

100% Secure Checkout

We process payments via PayPal or Stripe. No sensitive data is stored on our servers.