Shipping Policy

Last updated: August 12, 2018

We know how important it is to receive your products on time and that is why we pride ourselves on super fast turnaround time.  Most orders are shipped within 2 business days to customers in over 150 countries that we serve.  Within 3 business days of ordering a tracking number is sent via e-mail to monitor your shipment in real time.  However, there are often limitations that are outside of our control that should be noted before placing an order.

We ship to over 150 countries including but not limited to Australia, New Zealand, all of North America, all of Europe, Singapore, all of Middle East, South Africa, Philippines, Peru, Brazil and much more.  If you want to know if we ship to your country please contact us at info@qstomize.com.  

All shipments leave from our Hong Kong fulfillment center.  When ordering with DHL express delivery (free for orders over $150 and $30 for orders less than $150) most shipments arrive within 2-4 working days from the shipment of the order.  If your order is time sensitive it is highly recommended to use this shipment option.

For economy shipping ($9.95 for orders under $50, free for orders over $50) most orders arrive within 7-14 business days.  Customers in US, Canada, and W. Europe should expect closer to 5-10 business days delivery.

Your order may be delayed due to several factors outside our control including national holidays in your country, customs processing in your country, VAT, and other possible scenarios.   

We do our very, very best and are very rarely late with deliveries.  By placing an order with us you accept possible delays in delivery and do not fault us for a delay in delivery.  We issue refunds for faulty delivery only in extreme situations or when the error is on us. 

If your order is very time sensitive and you are not sure please contact us immediately at 1-800-817-2096 or by e-mail at info@qstomize.com and a friendly customer service representative will be glad to assist you.