Frequently Asked Question

We’re proud to offer fast worldwide shipping straight from our USA facility. We ship all orders with USPS first class mail or priority shipping. You’ll receive extensive tracking details so you can track your order every step of the way.

Please note that shipping time can vary from 1-12 business days and depends on a few things, like order quantity, product selection, and time of year you place your order.

If you have questions about the shipping time of a specific item or order, please contact us. We’d be happy to help!

We’re glad you asked. We’ll send your order tracking info directly to the email you used to place your order. You’ll be able to track your order every step of the way, from our facility right to your doorstep!

If more than seven business days have passed and you have not received a tracking email, please reach out and our superstar customer support team will be happy to help.

We certainly do! Please contact us via live chat or send us an email for more info.

If you’re interested in wholesale pricing, most of our products list bulk pricing right from their product page. This generous bulk discount will be automatically applied at checkout.

We want you to love your customized photo product just as much as we do. That’s why we’re happy to exchange a product or issue a full refund within 30 days if your product isn’t up to snuff!

Please note that we do not refund late orders or orders that could not be delivered due to an incorrect shipping address.

Here at Qstomize, we pride ourselves on high-quality designs and fast production and shipping. Once an order is placed, we usually get right on it to ensure it gets to you as quickly as possible! Because of this we can’t guarantee order cancellation or changes.

If you’d like to inquire about changing or canceling an order, please reach out via our live chat function or send us an email ASAP.

No we do not drop ship.

Depending on the services the minimum spend threshold can be $1,000 for basic services to $10,000 custom procurement work. We do not work with clients that are just starting out.

To maintain our level of quality we also avoid projects with very small delivery windows. Most of our custom projects take 6-8 weeks. Some more complex projects can take over a year.

Submit your information in the contact us form and if relevant a representative will respond within 1-2 business days.

Yes, there will be a highly trained and experienced account manager that can be reached during normal business hours 5 days a week with access to their Skype, Slack, Whatsapp, phone, and any popular form of communication.

The account manager will be available through every step of the way – from idea formulation to samples production and all the way delivery of the final product. The transaction is not complete until the items are delivered and verified for quality!

Depending on the project we may require an initial deposit followed by milestone payments. The agreement is based on the complexity of the order, order size, and expected turnaround time.

We Print What You love!

Promotional materials, made easy. Experience Qstomize for business, with a wide variety of bulk customizable items. We get to know you, learn your unique story, and design one-of-a-kind, personalized gifts to help you share that story with the world.

We’re proud to have worked with some of the largest companies in the world. We help tell the story of brands both big and small. We truly believe that whatever you dream up, we can design. We still haven’t met a project we can’t handle.

To get started, just shoot an email over to business@qstomize.comto get the ball rolling. We can’t wait to hear from you!

Learn more
- - Qstomize

Printed and shipped on demand!

Our guiding principle is that our client’s success is our success. Choose us for exceptional understanding and outcome-focused services.

Order today