Frequently Asked Questions (FAQ)

Welcome to Qstomize.com! We understand you might have questions about our personalized products and services. Below is a comprehensive list of frequently asked questions organized by category to help you find the information you need quickly. If you can’t find the answer you’re looking for, feel free to reach out to us at support@qstomize.com.


Ordering and Payment

1. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Klarna, Afterpay, and Affirm. We aim to provide flexible payment options for your convenience.

2. What currencies do you accept?

We accept payments in multiple currencies. The available currencies can be selected from the currency selector on our website.

3. How do I apply a discount code to my order?

You can enter your discount code during the checkout process in the designated field.

4. Are there any discounts or promotions available?

We occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

5. Do you have a loyalty or rewards program?

Yes, we value our customers and offer a loyalty program. Sign up for an account to start earning points on your purchases.

6. Can I place an order over the phone?

At this time, we accept orders exclusively through our website to ensure accuracy and security.

7. Can I change or cancel my order after it’s been placed?

We begin processing orders immediately to ensure fast delivery. If you need to change or cancel your order, please contact us as soon as possible at support@qstomize.com. We cannot guarantee changes or cancellations once production has started.


Customization and Design

8. How do I customize a product?

To customize a product, select the item you’re interested in and use our online customization tool. You can upload your own images, add text, and choose from various design options.

9. Can I use my own artwork or logo for customization?

Absolutely! You can upload your own artwork, logos, or designs using our customization tool.

10. What file formats do you accept for custom designs?

We accept most image file formats, including JPEG, PNG, and PDF. For best results, use high-resolution images.

11. How do I know if my image quality is sufficient for printing?

Our customization tool will notify you if your image resolution is too low. For best results, use high-resolution images of at least 300 DPI.

12. Can I preview my customized product before purchasing?

Yes, our customization tool provides a real-time preview of your product. If you need a more detailed mockup, please contact us at support@qstomize.com.

13. Can I request a free mockup or design service?

Absolutely! We offer free mockups and design services. If you need assistance with your design or want us to create a mockup for you, please email us at support@qstomize.com with your request.

14. What if I need help with my design?

Our design team is here to help. If you need assistance with your design, please email us at support@qstomize.com, and we’ll be happy to assist you.

15. Are there any limitations on the type of content I can print?

We reserve the right to refuse any designs that contain offensive, illegal, or copyrighted material. Please ensure you have the rights to any images or content you submit.

16. Do you offer samples of products?

We can provide samples for bulk or corporate orders. Please contact us at support@qstomize.com to discuss sample requests.


Shipping and Delivery

17. Do you ship worldwide?

Yes, we ship our products to customers all over the globe. No matter where you are, you can enjoy our personalized products delivered right to your doorstep.

18. What are your production times?

Our production times vary between 1-5 business days, depending on the product and customization complexity. However, most orders are shipped out within 48 hours.

19. How long does shipping take?

Shipping times depend on your location and the shipping method selected at checkout. Once your order is shipped, you’ll receive a tracking number to monitor its progress.

20. Do you offer expedited production or shipping?

Yes, expedited production and shipping options are available at checkout for an additional fee.

21. Will I receive a tracking number for my order?

Absolutely! All orders are shipped with a tracking number. You will receive an email with tracking information once your order has been dispatched.

22. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

23. Where are your products made?

We have production facilities in the United States, Europe, and China. Your order will be produced at the facility closest to your geographic location to ensure faster delivery times.

24. Can I have multiple shipping addresses in one order?

Currently, each order can only be shipped to one address. If you need to ship to multiple addresses, please place separate orders for each destination.


Returns and Customer Support

25. What is your return and refund policy?

Since our products are personalized, we cannot accept returns unless there is a manufacturing error or defect. If you encounter any issues with your order, please contact us within 14 days of receiving your product.

26. What if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact us within 14 days at support@qstomize.com with your order number and a photo of the issue, and we will assist you.

27. How do I contact customer support?

You can reach our customer support team by emailing support@qstomize.com. We strive to respond to all inquiries within 24 hours.

28. Do you have a physical store location?

Qstomize.com is an online store, and we do not have physical retail locations. This allows us to offer a wider range of products and pass savings on to our customers.

29. What should I do if I forget my account password?

Click on the “Forgot Password” link on the login page, and we’ll send you instructions to reset your password.


Corporate and Bulk Services

30. Do you offer bulk or wholesale discounts?

Yes, we offer bulk and wholesale discounts for larger orders. Please contact us at support@qstomize.com with your requirements, and we’ll provide you with a customized quote.

31. Do you support white labeling?

Yes, we support white labeling for businesses looking to sell our products under their own brand. Contact us at support@qstomize.com to discuss your needs.

32. Do you offer corporate or business services?

Yes, we provide corporate services including bulk orders, white labeling, and customized branding solutions. Contact us at support@qstomize.com for more information.

33. Do you offer financing options for large orders?

For large or corporate orders, financing options may be available. Please contact us at support@qstomize.com to discuss financing.


Product Information and Care

34. How do I care for my personalized products?

Care instructions vary by product. Detailed care instructions are provided on each product page and will also be included with your order.

35. Do you offer international sizing for apparel products?

Yes, our apparel products include international sizing charts to help you choose the correct size. Please refer to the sizing guide on the product page.

36. Do you offer eco-friendly or sustainable products?

We are committed to sustainability and offer a selection of eco-friendly products. Look for the “Eco-Friendly” label on our product pages.


Account and Security

37. Is my personal information secure when I shop on your site?

Yes, we take your privacy and security seriously. Our website uses SSL encryption to protect your personal and payment information.

38. Do you keep my personalized designs on file?

We store your designs securely to facilitate reorders. If you wish to have your designs deleted, please contact us.

39. Can I reorder a product with the same customization?

Yes, you can easily reorder products by logging into your account and accessing your order history.

40. What should I do if I forget my account password?

Click on the “Forgot Password” link on the login page, and we’ll send you instructions to reset your password.


Miscellaneous

41. Do you offer gift wrapping or messaging?

Currently, we do not offer gift wrapping services. However, you can include a personalized message during the checkout process, which will be printed on the packing slip.


Still have questions?

We’re here to help! Contact us at support@qstomize.com, and we’ll assist you promptly.

Thank you for choosing Qstomize.com for your personalized product needs!