QSTOMIZE ONLINE PRIVACY AND SECURITY
Last Modified: September 6, 2024
At Qstomize, our mission is to help customers create and enjoy custom-made products that reflect their unique personality and needs. We are equally committed to respecting your privacy and protecting the personal information you share with us.
This Privacy Notice (“Notice”) explains how Qstomize (“Qstomize,” “we,” “our,” or “us”) collects, uses, and protects your personal information. It also outlines your choices regarding your information. This Notice applies to your use of Qstomize.com and any related websites or services that link to this Notice. Additionally, it covers interactions you may have with our customer service team or when you participate in a survey, contest, or sweepstakes that we run.
Please note that our websites may contain links to other sites or services that are not controlled by Qstomize. Our Privacy Notice does not apply to those other sites, and we recommend reviewing their privacy policies before sharing any personal information with them.
We encourage you to read this Privacy Notice carefully. By creating an account, using our services, or making a purchase, you acknowledge and consent to the practices outlined in this Notice. Your use of our Sites is also subject to our Terms and Conditions.
What personal information do we collect? How do we use that information?
We collect various types of personal information when you use our website, engage with customer service, sign up for notifications or rewards programs, or enter a contest or survey. This information may be collected directly from you (e.g., when you make a purchase) or indirectly through your device or browser (e.g., IP address, Cookies).
We use your personal information to:
- Fulfill product orders.
- Provide customer service.
- Customize and improve your user experience.
- Deliver personalized product recommendations and marketing.
- Detect and prevent fraudulent or illegal activity.
- Improve our products and services through analytics.
The chart below describes what categories of personal information we may collect, how we collect that information, and the business purposes for which we use it:
| Information Type | Source | Purpose | Service Providers |
|---|---|---|---|
| Personal Identifiers (Name, Email, Address, Phone) | Provided directly by the customer | Fulfilling orders, providing customer service, marketing, processing payments | Product creation vendors, customer service providers, payment processors |
| Household Information (Family Member Names, Dates of Birth) | Provided directly by the customer | Fulfilling orders, customer rewards programs | Product creation vendors |
| User-Generated Content (Photos, Custom Projects) | Provided directly by the customer | Creating custom products, providing service, improving recommendations | Product creation vendors, advertising providers |
| Payment Information (Credit Card) | Provided directly by the customer | Processing payments, fraud prevention | Payment processors, security providers |
| Commercial Information (Purchase History) | Provided directly by the customer | Fulfilling orders, customer service, analytics | Product vendors, payment processors |
| Internet Activity (IP Address, Cookies, Website Interaction) | Collected indirectly from your browser | Enhancing user experience, analytics, detecting fraud | Marketing, analytics vendors, security providers |
Social Media
If you log in to Qstomize using a social media account, we may have access to certain information from that platform, such as your profile photo, name, or account details, in accordance with the social platform’s verification processes. If you engage with our content on social media, those platforms may share information about your activity with us (e.g., likes, shares). Please refer to the respective social media site’s privacy policy for details about their data practices.
Information You Provide About Others
If you upload content to Qstomize that includes personal information about others, you are responsible for ensuring you have their consent to share that information. This may include email addresses or photos that you share with others via our platform.
Cookies and Tracking Technologies
We and our service providers use cookies and similar tracking technologies to collect information about your usage of our services, improve our website, personalize your experience, and provide targeted advertisements. Cookies help us remember your login details, store your shopping cart, and offer product recommendations.
If you do not wish to accept cookies, you can change your browser settings to block them. However, please note that disabling cookies may limit the functionality of our website.
How Long Do We Retain Your Information?
Qstomize retains your personal information only as long as necessary to fulfill the purposes outlined in this Notice, or as long as you have an active account. If you close your account, we will retain your data only to the extent required by law or necessary for our legitimate business purposes.
How Do We Share Your Information?
We do not sell your personal information to third parties. However, we may share it with trusted service providers who assist us in delivering our services, such as product manufacturers, payment processors, or marketing partners. These providers are authorized to use your information only in connection with the specific services they provide on our behalf.
In limited circumstances, we may share your information to comply with legal obligations, respond to subpoenas, or protect the security of our site.
Security of Your Information
While no system can guarantee absolute security, we implement technical, physical, and administrative safeguards to protect your personal information from unauthorized access, alteration, or disclosure.
Updates to This Privacy Notice
We may update this Privacy Notice periodically to reflect changes in our practices or to comply with new regulations. Please check this page regularly for updates. By continuing to use our services after any changes are posted, you agree to the updated terms.
How to Contact Us
For any questions or concerns about this Privacy Notice or your privacy rights, please contact us at privacy@qstomize.com.