We know how important it is to receive your products on time and that is why we provide ourselves on super fast turnaround time. Most orders are shipped within 2 business days to customers in over 150 countries that we serve. Within 3 business days of order a tracking number is sent to monitor your shipment in real time. However, there are often limitations that are outside of our control that should be noted before placing an order.
All our shipments leave from our Hong Kong fulfillment center. When ordering with DHL express delivery (free for orders over $250 and $30 for orders less) most shipments arrive within 2-3 working days from the placement of the order. If your order is time sensitive it is highly recommended to use this shipment option.
For ePacket shipments ($9.95 for orders under $35, free for orders over) most orders arrive within 7-14 business days.
Your order may be delayed due to several factors outside our control national holidays in your country, customs processing in your country, VAT, and other possible scenarios.
We do our very, very best and very rarely are late with deliveries. By placing an order with us you accept possible delays in delivery and do not fault us for a delay in delivery. We issue refunds for faulty delivery only in extreme situations or when the error is on us.
If your order is very time sensitive and you are not sure please contact us immediately at 1-800-817-2096 and a friendly customer service representative will be glad to assist you.