Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Qstomize Located at 19266 Coastal Hwy Unit 5-548, Delaware, US.

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND, CREDIT/GIFT CARD, or EXCHANGE which are subject to the below terms:

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:

Please send back your items within 30 days of delivery to 19266 Coastal Hwy Unit 4-548 Rehoboth Beach DE 19971

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

• Product must be returned in its original packaging
• Product wasn’t used or damaged
• Product must have the receipt or proof of purchase

If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. 

CREDIT POLICY

You are given 30 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange to the Goods

In order for the product to be eligible for Credit make sure that these following conditions are met:

• Product must be returned in its original packaging
• Product wasn’t used or damaged

Product that are on sale or discounted is eligible for Credit

If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

We offer 100% return to refund that are processed through Credit and are valid within 120 days from the date it was credited to the customer. Unfortunately, Credits can’t be used to pay for shipping fees.

EXCHANGE POLICY

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 30 days. Exchanges exceeding 30 days will not be processed. 

In order to be eligible for exchanges make sure that these following conditions are met:

• Product must be returned in its original packaging
• Product wasn’t used or damaged

You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

Unfortunately, product that were marked as a gift when purchased is not allowed to be Returned or Exchanged.

Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Contact Form URL: https://www.qstomize.com/contact

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.