Häufig Gestellte Fragen
Answers to the stuff people ask us most
Was ist die Mindestbestellmenge?
It depends on the product. Most items start at 25-500 units. Some start at just 12. Check the product page for exact minimums.
Wie lange dauert die Produktion?
Usually 10-14 business days after you approve the artwork. We also offer rush production (3-5 days) on some items for an extra 20-30%.
Welche Anpassungsmethoden bieten Sie an?
Screen printing, embroidery, laser engraving, pad printing, and full-color digital printing. Which one works best depends on the product and your design. We can help you figure that out.
Kann ich ein Muster vor der Bestellung sehen?
We send digital mockups with every order so you can see how your logo looks before production. Physical samples are available for some products at cost.
Welche Dateiformate akzeptieren Sie?
AI, EPS, PDF, PNG (high-res), and JPG. Vector files (AI, EPS, PDF) work best. If you're sending raster images, make sure they're at least 300 DPI.
Bieten Sie Mengenrabatte an?
Yes. Every product has tiered pricing - bigger orders mean lower per-unit cost. Discounts range from about 15% to 60% depending on quantity.
Kann ich Farben oder Größen mischen?
For most apparel and bags, yes. There may be minimum quantities per color or size. Reach out and we'll let you know what's possible.
Was ist Ihre Qualitätsgarantie?
If there's a manufacturing defect or we made an error, we'll replace or refund the order. Simple as that.
Versenden Sie international?
Yes, we ship worldwide. Delivery times vary by destination (7-21 business days). Customs fees are the customer's responsibility.
Wie erhalte ich ein kostenloses Mockup?
Click "Free Mockup" and fill out the form. Our design team will send you a mockup within 24 hours. No charge, no obligation.
Können Sie bei der Gestaltung helfen?
Yes. We create mockups for every order and can advise on logo placement, sizing, and what will look good on the product.
Welche Zahlungsmethoden akzeptieren Sie?
Credit cards, ACH transfers, and net-30 terms for qualifying business accounts.
Sind Einrichtungsgebühren erforderlich?
Some customization methods have a one-time setup fee, usually $25-75. Reorders of the same design don't have setup fees.
Kann ich das gleiche Design später nachbestellen?
Yes. We keep your artwork on file so reorders are easy. No setup fees on repeat orders.
Bieten Sie Muster von leeren Produkten an?
For most products, yes. Some samples are free, others at cost. Just ask and we'll sort it out.