Preguntas Frecuentes
Answers to the stuff people ask us most
¿Cuál es la cantidad mínima de pedido?
It depends on the product. Most items start at 25-500 units. Some start at just 12. Check the product page for exact minimums.
¿Cuánto tiempo tarda la producción?
Usually 10-14 business days after you approve the artwork. We also offer rush production (3-5 days) on some items for an extra 20-30%.
¿Qué métodos de personalización ofrecen?
Screen printing, embroidery, laser engraving, pad printing, and full-color digital printing. Which one works best depends on the product and your design. We can help you figure that out.
¿Puedo ver una muestra antes de ordenar?
We send digital mockups with every order so you can see how your logo looks before production. Physical samples are available for some products at cost.
¿Qué formatos de archivo aceptan?
AI, EPS, PDF, PNG (high-res), and JPG. Vector files (AI, EPS, PDF) work best. If you're sending raster images, make sure they're at least 300 DPI.
¿Ofrecen descuentos por volumen?
Yes. Every product has tiered pricing - bigger orders mean lower per-unit cost. Discounts range from about 15% to 60% depending on quantity.
¿Puedo mezclar colores o tamaños?
For most apparel and bags, yes. There may be minimum quantities per color or size. Reach out and we'll let you know what's possible.
¿Cuál es su garantía de calidad?
If there's a manufacturing defect or we made an error, we'll replace or refund the order. Simple as that.
¿Hacen envíos internacionales?
Yes, we ship worldwide. Delivery times vary by destination (7-21 business days). Customs fees are the customer's responsibility.
¿Cómo obtengo un mockup gratuito?
Click "Free Mockup" and fill out the form. Our design team will send you a mockup within 24 hours. No charge, no obligation.
¿Pueden ayudar con el diseño?
Yes. We create mockups for every order and can advise on logo placement, sizing, and what will look good on the product.
¿Qué métodos de pago aceptan?
Credit cards, ACH transfers, and net-30 terms for qualifying business accounts.
¿Se requieren tarifas de configuración?
Some customization methods have a one-time setup fee, usually $25-75. Reorders of the same design don't have setup fees.
¿Puedo reordenar el mismo diseño más tarde?
Yes. We keep your artwork on file so reorders are easy. No setup fees on repeat orders.
¿Ofrecen muestras de productos en blanco?
For most products, yes. Some samples are free, others at cost. Just ask and we'll sort it out.