Questions Fréquemment Posées
Answers to the stuff people ask us most
Quelle est la quantité minimum de commande ?
It depends on the product. Most items start at 25-500 units. Some start at just 12. Check the product page for exact minimums.
Combien de temps prend la production ?
Usually 10-14 business days after you approve the artwork. We also offer rush production (3-5 days) on some items for an extra 20-30%.
Quelles méthodes de personnalisation proposez-vous ?
Screen printing, embroidery, laser engraving, pad printing, and full-color digital printing. Which one works best depends on the product and your design. We can help you figure that out.
Puis-je voir un échantillon avant de commander ?
We send digital mockups with every order so you can see how your logo looks before production. Physical samples are available for some products at cost.
Quels formats de fichiers acceptez-vous ?
AI, EPS, PDF, PNG (high-res), and JPG. Vector files (AI, EPS, PDF) work best. If you're sending raster images, make sure they're at least 300 DPI.
Offrez-vous des remises sur les commandes en gros ?
Yes. Every product has tiered pricing - bigger orders mean lower per-unit cost. Discounts range from about 15% to 60% depending on quantity.
Puis-je mélanger les couleurs ou les tailles ?
For most apparel and bags, yes. There may be minimum quantities per color or size. Reach out and we'll let you know what's possible.
Quelle est votre garantie de qualité ?
If there's a manufacturing defect or we made an error, we'll replace or refund the order. Simple as that.
Expédiez-vous à l'international ?
Yes, we ship worldwide. Delivery times vary by destination (7-21 business days). Customs fees are the customer's responsibility.
Comment puis-je obtenir un mockup gratuit ?
Click "Free Mockup" and fill out the form. Our design team will send you a mockup within 24 hours. No charge, no obligation.
Pouvez-vous aider avec le design ?
Yes. We create mockups for every order and can advise on logo placement, sizing, and what will look good on the product.
Quels modes de paiement acceptez-vous ?
Credit cards, ACH transfers, and net-30 terms for qualifying business accounts.
Des frais de configuration sont-ils requis ?
Some customization methods have a one-time setup fee, usually $25-75. Reorders of the same design don't have setup fees.
Puis-je recommander le même design plus tard ?
Yes. We keep your artwork on file so reorders are easy. No setup fees on repeat orders.
Offrez-vous des échantillons de produits vierges ?
For most products, yes. Some samples are free, others at cost. Just ask and we'll sort it out.