Return & Refund Policy

Custom Products Policy

Due to the custom nature of promotional products, most items are non-returnable. However, we stand behind our quality.

Eligible Returns

We accept returns for:

• Manufacturing defects
• Wrong products shipped
• Our production errors (not customer-approved proofs)
• Damaged items upon arrival

Return Timeframe

Claims must be submitted within 30 days of delivery with:

• Order number
• Clear photos of the issue
• Detailed description of the problem

Refund Process

Approved returns will receive:

• Full refund to original payment method
• Or replacement products at no charge

Refunds processed within 5-10 business days.

Quality Guarantee

We guarantee the quality of all products. If you're not satisfied with the final result due to our error, we will make it right.

Non-Returnable Items

• Custom-printed or embroidered products (unless defective)
• Products damaged due to misuse
• Items outside the 30-day window

Contact for Returns

Email: returns@qstomize.com
Phone: +1 650-640-3836