よくある質問
Answers to the stuff people ask us most
最小注文数量は何ですか？
It depends on the product. Most items start at 25-500 units. Some start at just 12. Check the product page for exact minimums.
生産にはどれくらいの時間がかかりますか？
Usually 10-14 business days after you approve the artwork. We also offer rush production (3-5 days) on some items for an extra 20-30%.
どのカスタマイズ方法を提供していますか？
Screen printing, embroidery, laser engraving, pad printing, and full-color digital printing. Which one works best depends on the product and your design. We can help you figure that out.
注文する前にサンプルを見ることはできますか？
We send digital mockups with every order so you can see how your logo looks before production. Physical samples are available for some products at cost.
どのファイル形式を受け付けていますか？
AI, EPS, PDF, PNG (high-res), and JPG. Vector files (AI, EPS, PDF) work best. If you're sending raster images, make sure they're at least 300 DPI.
大量割引はありますか？
Yes. Every product has tiered pricing - bigger orders mean lower per-unit cost. Discounts range from about 15% to 60% depending on quantity.
色やサイズを混ぜることはできますか？
For most apparel and bags, yes. There may be minimum quantities per color or size. Reach out and we'll let you know what's possible.
あなたの品質保証は何ですか？
If there's a manufacturing defect or we made an error, we'll replace or refund the order. Simple as that.
国際配送は行っていますか？
Yes, we ship worldwide. Delivery times vary by destination (7-21 business days). Customs fees are the customer's responsibility.
無料モックアップを取得するにはどうすればよいですか？
Click "Free Mockup" and fill out the form. Our design team will send you a mockup within 24 hours. No charge, no obligation.
デザインの手助けをしてもらえますか？
Yes. We create mockups for every order and can advise on logo placement, sizing, and what will look good on the product.
どの支払い方法を受け付けていますか？
Credit cards, ACH transfers, and net-30 terms for qualifying business accounts.
セットアップ料金は必要ですか？
Some customization methods have a one-time setup fee, usually $25-75. Reorders of the same design don't have setup fees.
後で同じデザインを再注文できますか？
Yes. We keep your artwork on file so reorders are easy. No setup fees on repeat orders.
空白の製品のサンプルは提供していますか？
For most products, yes. Some samples are free, others at cost. Just ask and we'll sort it out.