الأسئلة الشائعة
Answers to the stuff people ask us most
ما هي الحد الأدنى لطلب الكمية؟
It depends on the product. Most items start at 25-500 units. Some start at just 12. Check the product page for exact minimums.
كم من الوقت يستغرق الإنتاج؟
Usually 10-14 business days after you approve the artwork. We also offer rush production (3-5 days) on some items for an extra 20-30%.
ما طرق التخصيص التي تقدمونها؟
Screen printing, embroidery, laser engraving, pad printing, and full-color digital printing. Which one works best depends on the product and your design. We can help you figure that out.
هل يمكنني رؤية عينة قبل الطلب؟
We send digital mockups with every order so you can see how your logo looks before production. Physical samples are available for some products at cost.
ما هي تنسيقات الملفات التي تقبلونها؟
AI, EPS, PDF, PNG (high-res), and JPG. Vector files (AI, EPS, PDF) work best. If you're sending raster images, make sure they're at least 300 DPI.
هل تقدمون خصومات على الكميات الكبيرة؟
Yes. Every product has tiered pricing - bigger orders mean lower per-unit cost. Discounts range from about 15% to 60% depending on quantity.
هل يمكنني مزج الألوان أو الأحجام؟
For most apparel and bags, yes. There may be minimum quantities per color or size. Reach out and we'll let you know what's possible.
ما هي ضمانات الجودة لديكم؟
If there's a manufacturing defect or we made an error, we'll replace or refund the order. Simple as that.
هل تقومون بالشحن دوليًا؟
Yes, we ship worldwide. Delivery times vary by destination (7-21 business days). Customs fees are the customer's responsibility.
كيف يمكنني الحصول على نموذج مجاني؟
Click "Free Mockup" and fill out the form. Our design team will send you a mockup within 24 hours. No charge, no obligation.
هل يمكنكم المساعدة في التصميم؟
Yes. We create mockups for every order and can advise on logo placement, sizing, and what will look good on the product.
ما طرق الدفع التي تقبلونها؟
Credit cards, ACH transfers, and net-30 terms for qualifying business accounts.
هل هناك رسوم إعداد مطلوبة؟
Some customization methods have a one-time setup fee, usually $25-75. Reorders of the same design don't have setup fees.
هل يمكنني إعادة طلب نفس التصميم لاحقًا؟
Yes. We keep your artwork on file so reorders are easy. No setup fees on repeat orders.
هل تقدمون عينات من المنتجات الفارغة؟
For most products, yes. Some samples are free, others at cost. Just ask and we'll sort it out.