Frequently Asked Questions
Common questions about ordering custom promotional products
What is the minimum order quantity?
Minimum order quantities vary by product, typically ranging from 25-500 units. Check individual product pages for specific minimums. Some premium items start at just 12 units.
How long does production take?
Standard production is 10-14 business days after artwork approval. Rush production available for 20-30% premium, as fast as 3-5 days on select items.
What customization methods do you offer?
We offer screen printing, embroidery, laser engraving, pad printing, and full-color digital printing. The best method depends on your product, design, and quantity.
Can I see a sample before ordering?
Yes! We provide digital mockups for all orders. Physical samples available for select products at additional cost. Contact us for sample requests.
What file formats do you accept?
We accept AI, EPS, PDF, PNG (high-res), and JPG files. Vector formats (AI, EPS, PDF) preferred for best quality. Minimum 300 DPI for raster images.
Do you offer bulk discounts?
Yes! All products have tiered pricing. The more you order, the lower the per-unit cost. Discounts typically range from 15-60% based on quantity.
Can I mix colors or sizes?
Yes, for most apparel and bags. Minimum quantities may apply per color/size. Contact us for specific requirements.
What is your quality guarantee?
We guarantee quality on all products. If there is a manufacturing defect or error on our part, we will replace or refund your order.
Do you ship internationally?
Yes, we ship worldwide. International shipping times vary by destination (7-21 business days). Customers responsible for customs fees.
How do I get a quote?
Click "Get a Quote" and fill out the form with your requirements. Our team will respond within 24 hours with pricing and mockups.
Can you help with design?
Absolutely! Our team provides professional mockups for all orders. We can also assist with logo placement and design recommendations.
What payment methods do you accept?
We accept major credit cards, ACH transfers, and net-30 terms for qualified business accounts.
Are setup fees required?
Setup fees apply for some customization methods (typically $25-75). These are one-time fees and waived for reorders of the same design.
Can I reorder the same design later?
Yes! We keep your artwork on file for easy reordering. No setup fees for repeat orders of approved designs.
Do you offer samples of blank products?
Blank samples available for most products. Contact us for sample requests - some samples are complimentary, others at cost.